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Frequently Asked Questions

How do I book?

Simply fill out the booking form here (bottom of packages page) and we will email you back within 48 hours - Please note we are experiencing a high volume of requests and are out of office on weekends.

 

Can I book more than one character?

So long as we have the performers available, you can have as many characters as you wish. We advise booking early to avoid disappointment. 

You have performers available but I can't have my chosen character? Why?

There could be a few reasons, either that character is already allocated that day, we may not have duplicate costumes or our allocated performers for your character are not available. We aim to cast as correctly as possible, so therefore will not send performers out without true likeness to the character they portray. Wish Upon a Star aim to ensure our casting is ethnically correct.

Do you do morning events?

We celebrate any time of the day! We typically start our first parties and events from 10am. We work evenings though there is an out of hours fee after 5:30pm.

What size venue do you need?

We can work to any venue size! From living rooms to ballrooms, we can adapt out package not only to suit your little one but also your chosen venue. Gardens and parks are also suitable.

Do you bring music?

Yes! We also bring all our own party supplies including prizes for your guests and a gift for the VIP! Do feel free to provide extra if you want all children to receive a prize.

Can I choose my performer?

So long as they haven't already been cast or requested we are more than happy to take performer requests. We recommend booking as soon as possible to guarantee availability. 

Can I pick my costume?

If your character has multiple costumes - snow queen we are looking at you! - We are happy to honour requests for costumes if they're available for your celebration.

How far in advance should I book?

We advise no later than three months at the moment as dates are filling FAST! We will always try to fit in all celebrations but cannot guarantee availability for enquiries made on the month of your celebration. We take bookings 1 year in advance. 

Do you travel out of Glasgow?

Yes! We travel out of Glasgow though travel charges will apply. We will advise you of the travel fee before booking. We can only accept larger packages or bulk bookings for travel over 1 hour.

Can I alter the package?

You are welcome to discuss with our team all the ways we can personalise your package to best suit your little one. So long as we can fit all the activities into your time frame we will be sure to design a package as unique as your little one.

How do I discuss hosting an event with you?

To host events, please email our events manager  at: Hayleigh@wishuponastarentertainment.co.uk with a brief outline, time, dates and a number so we can plan your event with you.

What are your Covid or Sickness policies? 

Our team are cast to ensure their bookings will not be affected by current illness. We rotate teams and have on call teams each weekend for your safety. For your own illness we advise contacting as soon as possible and we can help you reschedule your celebration so your little one wont miss out.

Do I need to pay a deposit?

Yes. We have to secure your celebration with a deposit to ensure no one holds dates others would be able to use. We have had occasions of people not paying deposit and not releasing their dates meaning others missing out on their dream party and us missing out on business, so we now have had to implement a non refundable deposit to secure your date. If not paid within 48 hours (unless we discuss otherwise) we release your date to the next client.

How can I join the team?

Record a self tape and send it to Hayleigh@wishuponastarentertainment.co.uk with the following information and details:

 

A brief introduction to yourself,

What position are you applying for?

What working experience you have with children?

Do you drive or have reliable transport?

Sing along to one of your favourite songs (princess applicants)

Who is your favourite Princess/ Hero character and why?

Tell us a short excerpt from your favourite character story in an exciting and interactive way!

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Evie is smiling next to a young girl in a garden.
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